GENERAL RETURN INFORMATION
You are entitled to a replacement, credit or refund where item(s) are:
- wrongly described
- different from a sample shown to you.
If you simply change your mind, don’t worry. Provided you return your product in its original as-new condition with packaging and proof of purchase, we’ll gladly exchange it, provide a physiorehab e-gift card or refund. Some exclusions apply, listed below.
Products that are excluded under our change of mind Returns Policy include:
- tailor-made customer orders
- Gift Cards, vouchers, credit vouchers
- delivery fees and charges
Expenses relating to product returns
Any expenses relating to the return of your product to a rebel store will normally be your cost. This does not impact your consumer guarantee rights, you may be entitled to recover reasonable postage or transportation costs if the product is confirmed to have a problem. For online store purchases that meet the return criteria, we will pay for return freight for any parcel.
Should we refund an online purchase if you change your mind, the refund or e-gift card issued will be for the value of the purchased items online, excluding any delivery fee incurred.
Some products need to be assessed
We may need to assess your product to determine whether a repair, replacement or refund is appropriate. Some products may need to be sent to the manufacturer or their repair agent for assessment.
Our goods come with guarantees that cannot be excluded under Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.